Customer Service

Shipping methods and costs
International orders are shipped with FedEx and are fully insured. Orders within Sweden are shipped with DB Schenker

Shipping rates

Sweden - 6€ (Free shipping on orders above 1000 sek)
Scandinavia / Europe – €15 (Free shipping on orders above €300)
USA, Canada & Russia – €15 (Free shipping on orders above €300)
Rest of the world – €30 (Free shipping on orders above €300)

Please note that the shipping rates stated above are not inclusive of any import fees that you could be charged with when the package reaches your destination country.

Delivery time
:
All EU countries - 2-3 days

Rest of the world - 3-5 days

When do we deliver?

Please note that we aim to dispatch all orders within 24 hours with the exception of sale periods where this may take up to 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, APLACE.COM are not responsible for any delays caused by destination customs clearance processes.
Important information
• All FedEx orders require a signature upon receipt
• If you aren´t present in person when the FedEx courier reach upon your destination, the courier leaves a ”fail to deliver note”. On this note the contact information to your local FedEx office is stated. Then you can arrange a new delivery try at your convenience.

Free shipping
From time to time, APLACE.COM runs free shipping promotions. Please note that free shipping promotions will be applied to your order on the payment page.

Insurance
APLACE.COM insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered internationally, at which point responsibility for your purchased goods passes to you.

Taxes & Duties
Swedish VAT (25%) will be applied to all destinations within the EU. All our garments are sent from Sweden, and we do not take responsibility for custom charges outside EU. Since we offer taxfree orders outside the EU we don´t pay the tax in your (non-EU) country.

How to make a return/exchange
•Print your order confirmation and enclose this to your returning items.
•Book a safe collection by your choice and send the shipment to: Aplace, Repslagargatan 17, SE-118 46 Stockholm, Sweden.
•You will be notified by email once your return has been received and processed.

To exchange an item, simply specify the new size you require written on the deliverynote included in the package and follow the instructions above. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit (voucher valid for 6 months) and purchase the new item separately.

Receiving a refund

Your refund will be credited to the original purchaser's credit card.
If your order has been sent to a destination within the EU, all VAT will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through APLACE.COM. However, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside of the EU will be submitted to the same customs procedures, therefore applicable for duty and tax again.

Important Information
•All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
•Items should be returned within 14 days of receiving your order.
•Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
•Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

Our Policy
Items should be returned new, unused, and with all designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Faulty Goods
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty item